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Frequently Asked Questions

What if I have a question regarding my online order?

You may send an email to Skintelligent@JáskadaOrganics.com regarding any questions you may have pertaining to your order or our products.


I have sensitive skin, what is the best way to test your products to make sure I can use them?

Any skin care product should be tested prior to use, particularly if you have a history of sensitivity.  Even naturally-derived products have the ability to cause irritation.  The best way to ensure a product is safe for you is to conduct a patch test.  Simply apply a small amount of product to a patch of skin on the inner, lower arm or underneath your jaw line.  Allow at least 24 hours to pass before checking the area. If no reaction has occurred, the product should be safe for you to use as directed. If a reaction does occur, discontinue use.


If I also want to use an SPF, when should I apply it?

Our face cream, eye cream and hand cream all contain high levels of antioxidants.  These help to defend against environmental oxidative damage.  However, an SPF will ensure you receive broad-spectrum protection against UV damage.  If you want to add this to your beauty regimen, we recommend first applying the non-SPF creams then following with a layer of SPF product over the top for more complete protection during the day.


How can I keep up to date on new products and promotions?

In order to ensure you receive all the information on our latest products, discounts and other news, simply sign up for our newsletter at the bottom of the page under “Stay Skintelligent.”


Do you test on animals?

All of our products are cruelty-free and will never be tested on animals.


I have purchased multiple bottles of the same product, why is there variation between them?

When products are made with natural ingredients, they can have slightly different characteristics from bottle to bottle.  We produce in small batches to ensure the quality and freshness of our products.  We will never add artificial coloring to mask this variation that can occur.  What you are receiving with each order is pure and fresh, even if the color has changed slightly.   


How long are your products good for?

We have chosen the airless pumps for our face cream and eye cream.  This helps to ensure not only the freshness, but also helps to eliminate any bacteria from entering the bottles once you begin using them.  They do not have a true expiration date, however, you will find them to be most effective if used within 12 months of opening. 


I am interesting in selling Jáskada Organics.  Where can I find wholesale information?

If you are interested in selling our products at your retail location, please send an email to Skintelligent@JaskadaOrganics.


Do you add color or fragrance to your products?

We never add artificial color or fragrance.  Any color or scent you notice is directly related to the natural botanical extracts we use.


Are all of your ingredients listed on the package?

Absolutely! We are proud of the natural products we have created and want you to feel good about using them.  Our team works hard to ensure that our formulas are safe for you and the environment.  Everything in the bottle can be found on our label.


What is the best way to store your products?

It is best to store our products in a cool, dry place and away from direct sunlight.  Keep in upright position when possible.


There are so many beauty products on the market.   Why should I purchase Jáskada Organics products?

We are a family-owned business who takes tremendous pride in the products we create.  We hide nothing, every ingredient has a purpose and is fully disclosed on our labels.  You deserve to know what you are purchasing, and more importantly, what is going on your skin.  We will not hide behind terms such as, ‘Fragrance’ or ‘Trade Secret’, which allows companies to include harmful chemicals in their products.  We value our customers and strive to produce high-quality products at fair prices.


Will your product cause my skin to break out?

The products you purchase through Jáskada Organics are all non-comedogenic.  They will not cause a blockage in your pores.  In fact, our base of Japanese Green Tea along with Vitamins A, C, D, E and K, work powerfully together to improve the overall appearance of the skin.  Neem Seed Oil is added in our Rejuvenating Facial Cream to naturally rid the skin of bacteria, prevent acne and treat scars.